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Terms,
Warranties, Limitations and Disclaimers
Payment by cash, check or Postal Money
Order of the authorization deposit requested affirms your intention for us to
begin work and your acceptance of these “Terms, Warranties, Limitations and
Disclaimers.” Final payment may be requested in cash or Postal Money
Order. Note: Full payment in advance is required if we need to
order a replacement movement for your clock or watch. Items sent to us
for repair must be prepaid before the item is shipped back to you. If
you paid us by personal check, then there is a ten (10) business day hold before
we ship.
Once you have been notified your
clock or watch is ready, repaired or not repaired, you are expected to pick
it up or arrange for delivery within ten (10) days. For the subsequent days,
storage & insurance fees are charged at a rate of $1 per day. After
thirty (30) days, you will receive notification by Certified Mail of this
action, and this amount will be charged against the clock or watch. By
law, you have thirty (30) days after notification by Certified Mail to claim
your clock or watch. Thereafter, the clock or watch becomes the
property of Father & Son Precision Time and subsequently will be sold to
satisfy the debt. Payment of the estimate deposit indicates your acceptance
of these terms, warranties, limitations and disclaimers on this document and
authorizes us to begin repairs on your clock or watch.
Since most of our work is clock and watch
repair, the term "clock" or “watch” will be used through this
statement. However, this statement applies to any item brought to our shop
for repair, whether a clock, watch, music box, Gramophone, or other item we
repair.
Conservation: Retain clock or watch in its
present condition, un-repaired, preserved in a broken and non-running
condition.
Repair: Repair damage to the clock or watch to include
replacement of broken cables or chains, mainsprings, chime cords, clean
movement, re-bush worn bearings, repair damaged gear teeth.
Restoration: Includes repair plus removal of
oxidation (patina) from movement. Polishing pendulum bob, chime tubes,
weight shells, replace/refinish case items exclusive. We never use
destructive ammoniated cleaning reagents.
1.
Full repairs and restorations carry our one (1) year limited warranty, which begins
on the date when you are notified your clock or watch is ready, [or in the
case of delivered clocks or watches, when your clock or watch is delivered].
The warranty is limited to actual work performed on the movement, exclusive
of time-keeping adjustments, leveling, damage from tampering, shock, abuse,
or environmental conditions which contribute to corrosion and wear. Any
tampering with the movement or relocating the clock or watch invalidates this
warrantee. Additional service calls to your home are exclusive of the
repair warranty. For grandfather clock follow-up work, however, you are
charged only for travel. No clock or watch is fully warranted unless we have
cleaned and repaired the movement. If your clock or watch was only oiled and
adjusted to get it running, we cannot guarantee its running order. It will
probably need cleaning and rebuilding within a couple of years.
2.
For an additional charge, you can have your clock delivered and set-up after
all work is completed.
3.
Restorative services to Dial, reverse glass tablets, casework, polishing
& lacquering of metal parts are additional.
4.
The mechanism is completely disassembled and cleaned in special distillate
ultrasonic solutions. This removes all dust, oils, and dirt.
Restoration services are charged in addition. Both repair and
restoration services are warranted for one (1) year.
5.
Each part is examined. Deformed or worn gear teeth and pinions are corrected
or replaced on the gears. Each gear pivot is polished in our jewelers
lathe. Then we correct for bushing wear. The "bushings" are the
holes in the metal plates through which each gear "pivot" (shaft
end) turns. Over time, each bushing wears and accumulates embedded dirt. This
must be physically removed, not "buzzed out in a cleaning tank. Each
worn bushing is drilled out, and new bushings are pressed in. (they look like
little donuts). When everything is resized, assembled, and oiled, friction
will be minimized.
6.
The mainsprings, if so equipped, are inspected and cleaned. If there are
visible imperfections, they will be replaced. A mainspring that breaks within
your clock or watch can do substantial damage.
7.
We run your clock or watch for many days on our test equipment. When we are
satisfied that the movement is running properly, we reassemble the movement
in the case, and run it for a few more days. We don’t want you to be
disappointed. It is at this time that you will receive notification that your
clock or watch is ready.
WARNING
NOTICE CONCERNING THE DANGERS OF SPRINGS
1.
A spring, even when only partially wound, stores a great deal of power and
MUST be treated with every respect or serious personal injury can occur.
2.
Most springs are thin flat strips of special steel with a hole at each end
and are fitted into a BARREL. Others have a hole at the inner end and a loop
at the outer that hooks over a pillar and are generally open and visible.
3.
As the spring is wound the CLICK system prevents it uncoiling. The hole
areas are, by their nature and position, weaker than the body of the spring.
4.
Springs often, but not always, break at a hole. There is NEVER any
warning!! The violent release of energy and the reverse thrust set up when a
mainspring breaks almost always causes some damage to the teeth on some
wheels and pinions. Whilst closed springs remain in the barrel, open types
can often fly outwards.
5. If the CLICK system
fails to work the full power of the mainspring is released. This usually
happens during winding and results in the key revolving backwards at extreme
speed and with considerable force. This is the moment when the operator is at
greatest risk of personal injury and he or she should be aware of this at all
times. ALL springs can break; even a NEW one on the first winding.
6.
During repair you will be informed if springs show obvious weaknesses or if
their anchor points are damaged. In addition, all click springs, ratchets and
pawls will be replaced if they appear in danger of failing. HOWEVER, MOST
METAL FATIGUE IS NOT VISIBLE!
DISCLAIMER While every reasonable effort is made
to ensure that all work is carried out in accordance with the Codes of
Conduct of my professional bodies: The National Association of Watch and
Clock Collectors, and The American Watchmaker-Clockmaker Institute, I cannot
accept liability for any damage to the movement, case, glass or of a personal
nature which can be attributed to metal fatigue or mechanical breakdown of
any part due to age or manufacture, the use of keys of incorrect size,
unreasonable winding force, unskilled or unsuitable installation and
operation, the attentions of any other person whether connected with the
trade or not, damage caused by accident, negligence, misuse, abuse, improper
operation or failure to follow instructions, damage or malfunction following
repair, attempted repair or adjustment by customer or by any other person,
unless we have designated that person to do part of the work, excess wear or
any kind of failure due to inherent design flaw or material defect that is
well-known to clock or watch-repair practitioners, (e.g. Too-thin brass
plates or nickel-electro-plated pivots on pre-1985 Hermle, FHS, and some
other German movements.) Additional exclusions are mainspring breakage,
or damage caused by mainspring breakage, whether or not mainspring
replacement was part of the repair originally; damage or malfunction
occurring during movement or transportation of clock or watch by any means to
or from our premises or damage appearing after a move to new location at the
same address or at a new address of the clock or watch owner, or of a
different owner. Timekeeping ability of the mechanism beyond
manufacturer's original expectations is not warranted. Mileage or time
required for house call whether or not a house call was charged for
originally is NOT covered under the warranty.
“We
have no quarrel with the man who has lower prices.
He knows better
than anybody else what his work is worth.”
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